INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is the expected delivery time for goods from China to Saudi Arabia?

Answer: Delivery of goods from China to Saudi Arabia typically takes between 15 to 30 days, depending on the shipping method (sea or air) and the size of the order. We work with reliable logistics partners to ensure timely delivery of your goods.

2. Can I request samples before confirming an order?

Answer: Yes, we offer samples for select products. Please contact us at Cusromer@hkgsouq.com or call us at 966544647493 for more details on how to request product samples.

3. What payment methods are available?

Answer: We accept various payment methods, including bank transfers and credit card payments. If you have any specific inquiries about payment options, please feel free to reach out to our team at Cusromer@hkgsouq.com.

4. Can I track my shipments?

Answer: Yes, once your order is shipped, we will provide you with a tracking number that you can use to monitor your shipment's status through our website or the carrier's platform. If you face any issues with tracking, you can contact us at 966544647493.